Refund policy

Return & Refund Policy

Last Updated: (DATE)

At (STORE NAME), we want you to be happy with your purchase. If something isn't right, we're here to help. This Return & Refund Policy explains when you can return a product, request a refund or exchange, and what to expect during the process.

1. Return Eligibility

You may request a return if the product:

  • Is unused and in its original condition.

  • Is returned with the original packaging, tags, accessories, manuals, and other included items, where applicable.

  • Has not been damaged, altered, washed, or misused by the customer.

  • Meets the return requirements described below.

  • Was purchased directly from (STORE NAME).

Products that are returned without the required accessories or in a condition that does not meet our return requirements may be subject to rejection or a partial refund, where applicable.

Nothing in this Policy limits any rights or remedies available to you under applicable Indian consumer protection laws.

2. Return Timeframe

You may request a return within (X DAYS) from the date your order was delivered.

To start a return, contact us at (EMAIL ADDRESS) with:

  • Your order number

  • Name and contact details

  • Reason for the return

  • Photographs or videos of the product, where requested

Return requests submitted after (X DAYS) may not be accepted unless required by applicable law or otherwise approved by us.

Once your return request is approved, we will provide instructions for returning the product.

3. Refund Process and Timing

Once we receive your returned product, we may inspect it to confirm that it meets the return eligibility requirements.

If your return is approved, your refund will be processed within (REFUNDS PROCESSING TIME) after approval.

Refunds will generally be issued to the original payment method used for the purchase, where technically possible. The time taken for the amount to appear in your account may also depend on your bank or payment provider.

For Cash on Delivery orders, refunds may be issued through an alternative method, such as bank transfer or another payment method agreed upon with you.

Refunds may be reduced or rejected where:

  • The product does not meet the return conditions.

  • The product has been used, damaged, altered, or misused after delivery.

  • Required accessories or parts are missing.

  • The return does not meet the applicable return timeframe.

If a refund is rejected, we will communicate the reason to you.

4. Exchanges

Where available, we may offer an exchange for an eligible product instead of a refund.

Exchange requests must generally be submitted within (X DAYS) of delivery and the returned product must meet our eligibility requirements.

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer a refund or another appropriate resolution.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at (EMAIL ADDRESS) within (X DAYS) of delivery.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs and/or videos of the product

  • Photographs of the packaging, where relevant

Please do not discard the original packaging until the issue has been reviewed.

After reviewing your request, we may offer an appropriate resolution, which may include:

  • Replacement of the product

  • Exchange

  • Full or partial refund, where appropriate

  • Another remedy available under applicable law

For products that arrive damaged or defective, we will not unfairly require you to bear return costs where applicable responsibility lies with us.

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, customisation, perishability, or applicable law.

Examples may include:

  • Personal hygiene products

  • Perishable products

  • Customised or personalised products

  • Products specifically marked as non-returnable

  • Products that cannot reasonably be resold for health or safety reasons

Any non-returnable product will be clearly identified on the relevant product page or at checkout where applicable.

This section does not exclude any mandatory consumer rights or remedies that cannot legally be excluded.

7. Return Shipping Costs

If You Change Your Mind

If you simply change your mind or order the wrong product, return shipping may be your responsibility, unless otherwise stated by us.

Applicable return shipping charges may be (RETURN SHIPPING COST).

If We Made a Mistake

If you received a defective, damaged, incorrect, or materially different product due to an error on our part, we will arrange or reimburse reasonable return shipping costs, as applicable.

We will provide instructions on how to return the product in such cases.

8. Products Purchased on Sale or With a Discount

Products purchased during promotions, sales, or using discount codes may still be eligible for return unless specifically stated otherwise on the product page or at checkout.

Where a promotional product is eligible for return, the refund will generally reflect the actual amount paid after applicable discounts.

9. Order Cancellation

If you want to cancel an order, please contact us as soon as possible at (EMAIL ADDRESS).

Cancellation requests can only be accommodated before the order has been processed or dispatched, where applicable.

Once an order has been dispatched, it may no longer be possible to cancel it and you may need to follow the applicable return procedure.

10. How to Start a Return

To request a return, contact:

Email: (EMAIL ADDRESS)
Phone: (PHONE NUMBER)
Return Request Period: (X DAYS)

Please include your order number and a brief description of the reason for your return.

Our customer support team will review your request and provide the next steps.

Please do not send a product back without receiving return instructions from us, as this may delay the processing of your return or refund.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: (STORE NAME)
Email: (EMAIL ADDRESS)
Phone: (PHONE NUMBER)
Business Address: (BUSINESS ADDRESS)
Customer Support Hours: (SUPPORT HOURS)

We aim to respond to return and refund enquiries within (BUSINESS DAYS) business days.

Our Promise: We believe returns should be simple and fair. If there is a genuine problem with your order, please reach out to us—we'll review the situation and work with you toward a reasonable solution in accordance with this Policy and applicable Indian law.