Terms of service

Terms of Service

Last Updated: (DATE)

Welcome to (STORE NAME). These Terms of Service (“Terms”) govern your access to and use of our website, (WEBSITE URL), and your purchase of products from us.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

You may be able to create an account to make purchases or access certain features of our website.

When creating an account, you agree to:

  • Provide accurate, current, and complete information.

  • Keep your account and login information confidential.

  • Update your information when necessary.

  • Be responsible for activities carried out through your account.

  • Notify us promptly if you believe your account has been accessed without permission.

You must not use another person's account or provide false information when creating an account.

We reserve the right to suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, or in violation of these Terms.

2. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless stated otherwise.

We make reasonable efforts to ensure that product prices, offers, discounts, and other information are accurate. However, errors may occasionally occur.

Prices may change without prior notice. Any price change will not affect an order that has already been accepted by us, except where required by applicable law or where an obvious pricing error has occurred.

Available payment methods may include:

  • Credit or debit cards

  • UPI

  • Net banking

  • Digital wallets

  • Cash on Delivery, where available

  • Other payment methods displayed during checkout

Payments may be processed through third-party payment providers. By making a payment, you agree to comply with the terms and policies of the relevant payment provider.

We reserve the right to cancel an order where there is a suspected payment issue, fraudulent transaction, unauthorised activity, or obvious pricing error.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes, dimensions, and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability, packaging, specifications, and other details may occasionally change. Minor differences that do not materially affect the functionality or quality of a product may occur.

If a product is materially different from its description, please contact us at (EMAIL ADDRESS) according to our Returns and Refunds Policy.

4. Order Acceptance

Placing an order on our website does not automatically guarantee that the order will be accepted.

After you place an order, we may send an order confirmation acknowledging that we have received your request. An order is considered accepted when we confirm its acceptance and/or dispatch the product, subject to applicable law.

We reserve the right to refuse or cancel an order in reasonable circumstances, including:

  • The product is unavailable.

  • There is an obvious pricing or product-information error.

  • We are unable to verify payment.

  • We suspect fraudulent or unauthorised activity.

  • The delivery information is incomplete or inaccurate.

  • The order violates these Terms.

  • Circumstances beyond our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, we will process an applicable refund according to our Refund Policy and applicable law.

5. Shipping and Delivery

We aim to process and dispatch orders within (BUSINESS DAYS) after successful order confirmation, unless otherwise stated on the product page or during checkout.

Estimated delivery times may vary depending on:

  • Delivery location

  • Product availability

  • Courier or logistics partner

  • Weather conditions

  • Public holidays

  • High-demand periods

  • Natural disasters

  • Government restrictions

  • Other circumstances beyond our reasonable control

The delivery estimate provided at checkout is an estimate and not an absolute guarantee unless expressly stated otherwise.

You are responsible for providing accurate shipping information, including your name, address, phone number, and other required delivery details.

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges or other applicable conditions may apply.

For shipping questions, contact (EMAIL ADDRESS).

6. Returns and Refunds

Our Returns and Refunds Policy explains when products may be eligible for return, replacement, exchange, or refund.

Depending on the product and circumstances, eligibility may depend on:

  • The condition of the product

  • Whether the product has been used

  • Whether the original packaging and accessories are available

  • The reason for the return

  • The time period within which the request is submitted

  • The specific product category

To request a return or refund, contact us at (EMAIL ADDRESS) within (RETURN PERIOD) of receiving your order, unless a different period is specified on the relevant product page or required by applicable law.

Certain products may be non-returnable due to hygiene, safety, customisation, perishability, or other legitimate reasons, subject to applicable law.

Refunds, where approved, will generally be processed through the original payment method or another appropriate method within (BUSINESS DAYS) after approval or receipt/inspection of the returned product, as applicable.

For complete information, please refer to our separate Returns and Refunds Policy.

7. Prohibited Uses

You agree not to use our website or services for unlawful, fraudulent, abusive, or unauthorised purposes.

You must not:

  • Violate any applicable Indian law or regulation.

  • Attempt to gain unauthorised access to our website, systems, accounts, or databases.

  • Interfere with the security or operation of our website.

  • Use automated systems, bots, scraping tools, or similar methods to access our website in a manner that is not authorised.

  • Submit false, misleading, or fraudulent information.

  • Use our website to conduct fraudulent transactions.

  • Attempt to purchase products using stolen or unauthorised payment information.

  • Copy, reproduce, distribute, or exploit our website content without permission.

  • Upload malicious code, viruses, or harmful software.

  • Abuse, harass, threaten, or impersonate our employees, representatives, customers, or other users.

  • Use our services in a way that could damage our business, website, reputation, or other customers.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, the website and its content—including logos, brand names, product images, photographs, graphics, text, designs, videos, and other materials—are owned by or licensed to (STORE NAME).

You may use our website for personal and lawful shopping purposes only.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

9. Third-Party Services and Links

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, or other technology providers.

We may also provide links to third-party websites.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services that are outside our control.

Your use of third-party services may be subject to the third party's own terms and privacy policies.

10. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, to the extent permitted by applicable law, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will be completely free from errors.

  • Product information will always be completely current.

  • The website will be free from technical issues or harmful components.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable Indian law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, (STORE NAME) and its owners, employees, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or purchase of our products.

Where permitted by law, our total liability relating to a particular order will not exceed the amount actually paid by you for the product or service giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable Indian law, including where applicable liability arising from fraud, wilful misconduct, or other matters for which limitation is prohibited by law.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless (STORE NAME), its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your violation of these Terms.

  • Your unlawful or unauthorised use of our website.

  • Your misuse of our products or services.

  • Your violation of another person's rights.

  • Fraudulent or misleading information provided by you.

This section applies only to the extent permitted under applicable law.

13. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our business, website, services, products, or applicable laws.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after the updated Terms are posted may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

14. Governing Law and Indian Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal provisions, disputes arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts at (CITY, STATE, INDIA).

Nothing in these Terms prevents you from exercising any consumer rights or remedies available to you under applicable Indian law.

15. Contact Us

If you have questions about these Terms, your order, our products, or any other matter, please contact us:

Store Name: (STORE NAME)
Website: (WEBSITE URL)
Email: (EMAIL ADDRESS)
Phone: (PHONE NUMBER)
Business Address: (BUSINESS ADDRESS)
Customer Support Hours: (SUPPORT HOURS)

We aim to respond to customer enquiries within (BUSINESS DAYS) business days.

By using (STORE NAME) or placing an order through our website, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, subject to your rights under applicable law.